Cancellation and Refund Policy

1. Scope

This policy applies to all bookings via audiostratafia.com. It outlines cancellation conditions, refund eligibility, no-show fees, and how to request a cancellation or refund. It is governed by the Law of Ukraine 'On Consumer Protection' No. 3153-IX and the Law of Ukraine 'On Electronic Commerce' No. 675-VIII.

2. Cancellation by Customer

You may cancel a booking by contacting us. Unless stated otherwise, cancel at least 24 hours before the scheduled start for a full refund. Later cancellations may incur a fee of up to 50% of the booking value.

3. Cancellation by Us

We may cancel due to force majeure, safety, or operational reasons. You will receive a full refund or a free reschedule, at your choice.

4. Refunds

Eligible refunds are processed within 14 calendar days to the original payment method, in the same currency. No-show fees may apply as described in section 5.

5. No-Show Policy

If you do not appear at the agreed time and place without prior cancellation, we may charge a no-show fee equal to the full booking amount.

6. How to Request a Cancellation or Refund

Email contact@audiostratafia.com. Include your booking reference. We respond within 3 business days. For personal data processing, we comply with the Law of Ukraine 'On Personal Data Protection' No. 3999-IX.

7. Consumer Dispute Resolution

If you are not satisfied, file a complaint with us at contact@audiostratafia.com. We respond within 30 days. You may also contact the State Service of Ukraine for Food Safety and Consumer Protection. We comply with the Law of Ukraine 'On Consumer Protection' No. 3153-IX.

8. Governing Law

This policy is governed by the laws of Ukraine. Disputes are resolved in accordance with Ukrainian legislation.